Warranty

Here is the link to Rebalanse's 1-year Manufacturer Warranty Policy. Below you may find some of the highlights:

What we cover

  • Defective Parts: Repair or replacement of any defective parts or components within the Equipment.
  • Structural Components: Repair or replacement of the frame, motor, and any essential structural elements of the Equipment.
  • Mechanical Components: Repair or replacement of the mechanical parts responsible for the functionality of the Equipment, such as rollers, airbags, and motors.
  • Electronics: Repair or replacement of electronic components, control panels, and other electrical parts.
  • Workmanship: Repair or replacement of parts affected by workmanship issues, such as defects in stitching, misaligned components, incomplete assembly, structural defects, electrical malfunctions, material flaws.

What we don't cover

  • losses or damages resulting from incorrect installation, unauthorized repairs, alterations, deviations from the original condition, improper use of electrical/power supply, power loss, electrical disruptions, power surges, accidental drops, malfunctions, or damage arising from improper usage or maintenance, failure to adhere to operating instructions, transportation damage, pet-related damage, theft, abuse, misuse, neglect, vandalism, or environmental factors.
  • incidental or consequential damages, misuse, unauthorized repairs or modifications, failure to follow instructions, damages from environmental factors, commercial use, normal wear and tear, and the use of third-party accessories not approved by the manufacturer.
  • Loss of use during repair, shipping/handling damage, and products from unauthorized dealers are also excluded from warranty coverage.

 

Additional protection plan

Extended protection plans for 3 and 5 years are available through our national partner, Safeware.

How to request warranty service

As per our policy, you need to have the proof of purchase and Equipment identification (e.g: the serial number).

To submit a claim, you may use the form below, or you may send us an email at warranty AT rebalanse DOT com, containing your contact info (phone number), a description of the issue, relevant photos, proof of purchase, the equipment identification number. 

Regardless of the contact method (form or email), you will receive a claim form registration number, within 2 business days, accompanied by an email notification.